- What currency is your shop in? Australian Dollar
- When will my order be shipped? The time I need to prepare an order for shipping varies. For in stock items I do my best to ship items out within 5-7 business days. However, life can get in the way sometimes and orders can take up to 2 weeks to ship.
- Do you offer international shipping? Yes! I ship worldwide and all items include tracking.
- I'm from the UK can I still order? Yes please send me a DM via Twitter or Instagram and we can sort out your order.
- How are orders shipped? All orders are sent via Australia Post with tracking.
- How do pre-orders work? Preorders are used to help fund the production of an item. When you buy a pre-order item you are committing to the purchase. Those who participate in a preorder are guaranteed to receive their item with the highest quality out of the batch. Some preorders may also have a lower price for the item to help get it funded. Unfortunately I do not offer an refunds or cancellations of orders for change of mind.
- How much is shipping? Shipping depends on exact package weight and delivery location. Because of this, I'm unable to give you an exact answer. You will be given a shipping price during checkout.
- I made an error in my address!/I need to change my address! What should I do? Please let me know ASAP! If you made an error in your address, please message me within the first 24hrs so I can get that fixed for you. If you have moved to a different address, please contact me immediately. Once your order has shipped, I cannot make any changes to your address. If your order is delivered to the wrong address, I am not held responsible. If your order is sent back because of an insufficient/incorrect address, you will be responsible for the reshipment fee.
- Do you accept returns & exchanges? All orders are final. I don't accept returns, exchanges, or cancellations. If there are any problems with your order please contact me.
- Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
- Do you offer group orders for my country? If you know a GOM that would like to place bulk orders, please contact me via Twitter @stargirlstyle.
- Do you accept the Hamish and Andy Loyalty card? Yes! Of course it is the card the stores love. If you have one, message me a photo of your loyalty card and I'll send you a discount code.
Please note due to COVID-19 there are HEAVY delays in shipping worldwide with Australia Post due to limited flights from Australia. Please be patient and stay safe out there.
